Kensington, London & Ibiza, Spain

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Cancellations and No Show Policy

Clients can cancel or reschedule an appointment anytime, as long as they provide 48 hour’s notice. If you cancel an appointment with less than 48 hour’s notice, or fail to show up, you will be charged for the appointment.

This cancellation policy is really important for my counselling practice because, while a medical doctor can see 35 patients in a day, a therapist like me generally sees a maximum of 5. I reserve for you, and all my clients, a full hour of my time for the session and clinical notes.

If a client cancels with less than a full 48-hour notice, I won’t be able to fill that time slot, and I’ll lose an entire hour from my work schedule. 

I’m never upset with clients when they miss an appointment. I know that’s life. In return, my clients understand that scheduling an appointment with me is like buying tickets to an event. If you miss the event, it doesn’t matter why you missed it, you can’t turn in your tickets for a refund.

The late cancellation and no-show fee is the full cost of the session. It’s important to remember that insurance will not pay for missed appointments, so you will be responsible for the full amount.